Shipping Policy

Welcome to Shop Mart! We are committed to delivering your orders quickly, safely, and reliably.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Standard Shipping: Estimated delivery within 3–7 business days.

• Delivery times may vary depending on your location and the shipping carrier.

Shipping Charges

• Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

• Free shipping may be offered on eligible orders during special promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can track your package.

Delivery Delays

Although we aim to deliver all orders on time, delays may occur due to weather conditions, public holidays, customs processing, or courier-related issues.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. Shop Mart is not responsible for delays or additional shipping charges caused by incorrect or incomplete address information.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, our customer support team is here to help.